| 1. Why should we take SMS for our organization ? |
SMS helps the organization to cut down working hours of the staff and increases their efficiency, therefore the staff can use that time for other important academic works and welfare of students and supporting management. Also with SMS 80% of expense of the organization on stationary is reduced. Thus, we guarantee that SMS Edutech's cost is recovered within the first 6 months of implementation in the organization.
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| 2. How SMS is implemented in our organization ? |
As soon at the company receives the purchase order for product, within 7 days the team of engineers install and deploy the solution in the campus. Immediately after this the training team starts conducting training sessions for the staff members or each department respective to their modules. Hardware, Networking & Data entry work is the responsibility of the organization purchasing the ERP. However, SMS's team can provide such services if required by the client at additional cost.
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| 3. How will we get support from SMS after installation? |
SMS's Support Cell and engineers are available on all working days from 9:00 AM to 9:00 PM online on IMs & emails. On phone the Support engineers are available 24 x 7 x 365. Any kind of bug or error or problem in the ERP will be attended within 2 days and solved within 7 days at most.
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| 4. Is this a ready to use product or the company will develop it for us ? |
SMS is a complete, fully functional and time tested ERP solution which covers more than any other solution available in the Indian Market in this sector. This ready to use product can be purchased & installed with staff training within 6 hours
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| 5. What will happen when the technology on which this solution is made gets outdated? |
SMS is developed on the latest technology plate form, as the technology gets updated new versions of SMS will be available in the market from time to time. The client can upgrade the solution that he has and get the benefits of the new versions at discounted cost.
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| 6. If we dont need the complete ERP can we select the modules we need ? And can we add more modules later in the same ERP? |
Yes, one of the major plus points of SMS is that it is made on a modular approach. Your organization can decide and purchase the complete ERP or only the modules that they need. When the organization feels that they need more modules as per the expansion of the organization, new modules can be purchased and added easily without disturbing the existing data or modules.
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| 7. Can we export the reports into word, excel or pdf formats ? |
Yes, the reporting format of SMS is very flexible and the reports can be easily exported into formats like .doc, .docx, .xls, .xlsx, .pdf etc.
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| 8. How secure is the data of the organization in SMS ? |
SMS comes with 100% security of your precious data and information. The database of the ERP is stored in the server which is either placed in a locked room or in front of the eyes of the management. Also the database is protected so as even a expert hacker cannot break the database. The ERP Administrator can give each user rights of accessing his respective modules, so that only the assigned modules can be accessed by each user.
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| 9. What about staff training ? |
We provide in depth staff training till the client is happy. The training manuals provided to clients makes the software more users friendly.
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| 10. How long can we expect service support for SMS ? |
| Life Long... |
| 11. Can the program work as per our desire ? |
Yes, We can modify the program to satisfy your needs.
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| 12. What will be the warranty period ? |
One year warranty from the date of installation. Total technical support will be provided during this warranty period. Any new upgraded version of this product will be provided free of cost during the warranty period.
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| 13. Can SMS be implemented in phases to suit the budget ? |
Yes, We have flexible price structure to suit every budget you can implement the system in phases and can still enjoy of the complete ERP.
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| 14. What about the confidentiality of SMS ? |
The whole operation and information it genrates is confidential, Customer decide authority levels for use of SMS Some can get only reports, while some can update it also. Top management can get the overview of all reports of all modules. Control of user authentication will remain with he administrator.
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